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#1 2015-03-26 14:13:52

qazomardok
Member
Registered: 2015-03-26
Posts: 2

desctop notifications

Hi. Desktop client works well, but  when Incoming message, there is no popup notifications. Its only sound (like "bell"), but what if operator has no loudspeakers, or instead loudspeakers he works with headphones? He did not hear this sound notification. Is it possible to somehow add the following:
1. desktop notification (small window in bottom-right on screen)...
2. changing icon in taskbar (flashing alert bell)...
3. auto-expand the chat-window on front...
         ...when Incoming message


sorry for my "google-english", but I think, you understand me.

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#2 2015-03-27 20:10:51

DhrRob
Member
Registered: 2015-03-16
Posts: 17

Re: desctop notifications

It should have a popup notification by default. Are you using Windows? If so, check if the application has the correct behavior set.

To check:
1. Press the arrow UP next to your tray icons
2. Pres Customize
3. Check if Live Helper Chat is either on "Show icon and notification" or "Only show notification".

Hope that helps smile

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#3 2015-03-28 11:01:14

qazomardok
Member
Registered: 2015-03-26
Posts: 2

Re: desctop notifications

I check it before posting this topic. I trying both variants, but nothing results. And when "Show icon and notification" or "Only show notification" is selected, popup notifications is not shown. Maybe reason in antivirus, but I can`t edit him: configs on closed corporate servers. Maybe reason in firewall, or other win 7 settings, - I don`t know.

By the way, it`s good idea: "changing icon in taskbar (flashing alert bell)" and "auto-expand the chat-window on front" like icq or pidgin.

===
With this problem I can view message more hours ago, when user left chat-window and too late.

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