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#26 2016-12-02 10:11:46

danueb
Member
Registered: 2016-09-03
Posts: 12

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hello,

I installed the program as described here. Unfortunately, I get the following error when logging into the app "unknown error: 301".

The Live helper chat is installed at the path https://mydomain.de/livechat.

Can you help me please?

Thanks.

Last edited by danueb (2016-12-02 10:13:29)

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#27 2016-12-02 11:03:31

danueb
Member
Registered: 2016-09-03
Posts: 12

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hi again,

here is a screenshot of the issue:

Unknown Error 301

It would be nice, if someone can help me please.

Thanks.

Best regards
Daniel

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#28 2016-12-02 11:05:46

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 2,207
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hi danueb,
you need to wait a reply from the mobile app developers (unofficial support).
Thank you.


PeopleInside - Live helper chat (free limited support) - here to help you! - My help is given to you for free in my free time.
Need private help with Live helper chat or forum support? >> private live chat / private ticket
Official Commercial Support provided by the chat owner >> info and price
Just donate to LHC Open Source Project from the support page!

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#29 2016-12-02 11:08:59

danueb
Member
Registered: 2016-09-03
Posts: 12

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hi PeopleInside,

thanks for your reply.

I get an answer here in the forum?

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#30 2016-12-02 11:16:57

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 2,207
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Sure, maybe is scalior who will reply you as soon as possible.
I suggest to be sure to have follow all steps in that topic, please hold on for a reply here.
Thank you!


PeopleInside - Live helper chat (free limited support) - here to help you! - My help is given to you for free in my free time.
Need private help with Live helper chat or forum support? >> private live chat / private ticket
Official Commercial Support provided by the chat owner >> info and price
Just donate to LHC Open Source Project from the support page!

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#31 2016-12-02 11:22:24

danueb
Member
Registered: 2016-09-03
Posts: 12

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Thanks, that is very nice.

One question:

Is there any other way to use LiveHelperChat on mobile-phone (with an another app)?

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#32 2016-12-02 11:24:48

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 2,207
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

danueb wrote:

Thanks, that is very nice.

One question:

Is there any other way to use LiveHelperChat on mobile-phone (with an another app)?

Please see the FAQ topic here: https://forum.livehelperchat.com/viewtopic.php?id=2177


PeopleInside - Live helper chat (free limited support) - here to help you! - My help is given to you for free in my free time.
Need private help with Live helper chat or forum support? >> private live chat / private ticket
Official Commercial Support provided by the chat owner >> info and price
Just donate to LHC Open Source Project from the support page!

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#33 2016-12-03 23:04:54

scalior
Member
Registered: 2016-09-27
Posts: 48
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

danueb wrote:

Hello,

I installed the program as described here. Unfortunately, I get the following error when logging into the app "unknown error: 301".

The Live helper chat is installed at the path https://mydomain.de/livechat.

Can you help me please?

Thanks.

Hello @danueb,

Sorry for the delayed response. Given that everyone's setup is different there could be any number of reasons why you are getting a 301 response code. Let's try to identify the issue by trying a few things:

  1. Did you get a successful response by visiting this URL on your server, https://mydomain.de/livechat/wurrd/clie … serverinfo? If the extension is successfully installed you will receive some basic information about the extension

  2. If you have a success above, visit this URL and enter your credentials to test the extension. This runs the test as if it was a mobile device. Please post the results of the text and I will be able to help you further: http://wurrdapp.com/diagnostics/testwurrd-lhc.php

Waiting for your results....


Lead developer Wurrd for LiveHelperChat, a mobile client for operators.
Serve your customers on the go! Download now from http://wurrdapp.com/get-it-now/
Forum discussion: https://forum.livehelperchat.com/viewtopic.php?id=2132

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#34 2016-12-30 08:37:22

scalior
Member
Registered: 2016-09-27
Posts: 48
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

As the year comes to a close the team at Wurrd is bringing you one final update for 2016. What better way to wrap up the year wink  wink  wink

For this update (version 1.2.2.32 of the app) we are now exposing additional information about a chat. This includes information such as email, IP address, and other location data. One would have to install version 1.0.4 or greater of the extension to get all of these features on the app. To install or update your extension visit the OP above.

The updated extension (1.0.4) has an important bug fix for the "session timed out" auto logout issue which continues to plague us. It is advised to everyone update to this version.

The "Visitor Detail" screen can be reached by going into a specific chat and tapping "Menu -> Details" (see screenshot below).
Email: In our usage we found that we occasionally wanted to know the visitor's email address and may be copy it for use in other apps. If the visitor provided an email when starting the chat, the email field will be populated and will include an icon to copy the email address to the clipboard. Note that if you want to collect email addresses from your website visitors you should enable this on the LHC admin interface by going to "Settings -> Live help configuration -> Start chat form settings -> Online form settings". Check the two "This field is visible..." checkboxes as you see fit.

Location: If geo detection is properly enabled, location data will flow to the app. This is configured by going to "Settings -> Live help configuration -> GEO detection configuration". By default, MaxMind is enabled and this provides only country-level detection. With this setting, the app will only show the country name and one will not have the option of plotting the location on a map. To provide more accurate geo detection with MaxMind, you would have to install the city-based database on your server. This is outside the scope of this discussion but I can entertain questions on this later. We also tested with the "freegeoip.net" option and were able to get city level detection without any additional setup. With more detailed location information an icon will be displayed and you can tap it to see the visitor's location on a map.

Another change is that the "Chat history" screen now shows the country flag of a chat if that information is available (see screenshot below).


Visitor Detail Screen
1483086621_screen_shot_2016-12-30_at_12.29.37_am.png

Chat History Screen
1483086705_screen_shot_2016-12-30_at_12.19.43_am.png

Last edited by scalior (2016-12-30 08:43:32)


Lead developer Wurrd for LiveHelperChat, a mobile client for operators.
Serve your customers on the go! Download now from http://wurrdapp.com/get-it-now/
Forum discussion: https://forum.livehelperchat.com/viewtopic.php?id=2132

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#35 2016-12-30 14:52:52

arjoni
Member
Registered: 2015-12-10
Posts: 57

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Great update scalior. Thanks!

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#36 2017-01-08 22:32:57

arjoni
Member
Registered: 2015-12-10
Posts: 57

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

I see there is a new version. Can you please write the changelog? Thanks!  smile

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#37 2017-01-09 07:26:24

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 2,207
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

arjoni wrote:

I see there is a new version. Can you please write the changelog? Thanks!  smile

http://wurrdapp.com/changelog/


PeopleInside - Live helper chat (free limited support) - here to help you! - My help is given to you for free in my free time.
Need private help with Live helper chat or forum support? >> private live chat / private ticket
Official Commercial Support provided by the chat owner >> info and price
Just donate to LHC Open Source Project from the support page!

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#38 2017-01-09 09:52:00

scalior
Member
Registered: 2016-09-27
Posts: 48
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

PeopleInside wrote:
arjoni wrote:

I see there is a new version. Can you please write the changelog? Thanks!  smile

http://wurrdapp.com/changelog/

@PeopleInside thanks for this!

@arjoni as stated in the change log, the update to the app was mostly for the other platform we support. There was a minor update for LHC that exposes the visitor's user agent (browser information, device, etc). It was a minor change that didn't warrant me typing up a post here...


Lead developer Wurrd for LiveHelperChat, a mobile client for operators.
Serve your customers on the go! Download now from http://wurrdapp.com/get-it-now/
Forum discussion: https://forum.livehelperchat.com/viewtopic.php?id=2132

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#39 2017-05-13 11:13:42

angeljs
Member
Registered: 2017-04-02
Posts: 4

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Where do I place this code, please:

array ( 0 => 'wurrd')

No matter where I try to add it, I receive an error on the installation page: This page is not working properly.

Edit: In response to my own question, I found docs for another extension which helped: https://github.com/LiveHelperChat/liveh … status/doc

Last edited by angeljs (2017-05-13 11:29:12)

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#40 2017-05-13 11:38:10

angeljs
Member
Registered: 2017-04-02
Posts: 4

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

I've just tested this and I love it! It means I don't have to be tied to my PC to provide support. smile Is there a way to change the notification sound, or does it just use the system default on my Android device?

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#41 2017-05-13 21:56:15

scalior
Member
Registered: 2016-09-27
Posts: 48
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hello @angeljs,

it uses the default system sound. A future enhancement could be to make the sound configurable.


Lead developer Wurrd for LiveHelperChat, a mobile client for operators.
Serve your customers on the go! Download now from http://wurrdapp.com/get-it-now/
Forum discussion: https://forum.livehelperchat.com/viewtopic.php?id=2132

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#42 2017-05-13 22:43:38

angeljs
Member
Registered: 2017-04-02
Posts: 4

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

That would be awesome, thanks for the reply  smile

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#43 2017-06-14 09:57:26

mariareese
Member
Registered: 2017-06-14
Posts: 1
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

I was also facing the same issue to install .. sad

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#44 2017-06-15 21:08:01

scalior
Member
Registered: 2016-09-27
Posts: 48
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

mariareese wrote:

I was also facing the same issue to install .. sad

Hello @mariareese,

Which issue are you facing?


Lead developer Wurrd for LiveHelperChat, a mobile client for operators.
Serve your customers on the go! Download now from http://wurrdapp.com/get-it-now/
Forum discussion: https://forum.livehelperchat.com/viewtopic.php?id=2132

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#45 2017-06-21 09:39:31

Mantasm
Member
Registered: 2017-06-21
Posts: 2

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hello, everyone
I am getting "Unknow error: Code = 403" when logging on wurrd app.
Tested with PHP 5.4, PHP 5.6 and PHP 7.0.9
/wurrd/clientinterface/serverinfo: {"message":"Success","apiversion":"1005","chatplatform":"livehelperchat","usepost":false}
When POST is forced, I am able to login, but other functions does not work
Any ideas ?

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#46 2017-06-21 20:03:12

scalior
Member
Registered: 2016-09-27
Posts: 48
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Mantasm wrote:

Hello, everyone
I am getting "Unknow error: Code = 403" when logging on wurrd app.
Tested with PHP 5.4, PHP 5.6 and PHP 7.0.9
/wurrd/clientinterface/serverinfo: {"message":"Success","apiversion":"1005","chatplatform":"livehelperchat","usepost":false}
When POST is forced, I am able to login, but other functions does not work
Any ideas ?

Hello @Mantasm,

Have you run it through this diagnostic test on the link below?

http://wurrdapp.com/diagnostics/testwurrd-lhc.php

Let me know what your results are.


Lead developer Wurrd for LiveHelperChat, a mobile client for operators.
Serve your customers on the go! Download now from http://wurrdapp.com/get-it-now/
Forum discussion: https://forum.livehelperchat.com/viewtopic.php?id=2132

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#47 2017-06-21 20:26:44

Mantasm
Member
Registered: 2017-06-21
Posts: 2

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

When POST is unchecked:

[== Undefined ==]
Chat platform: livehelperchat
API Version: 1005
Use POST flag from chat server: false

Operator: admin

Start login testing...
Error loging in! Returned message:
Failed to login. Stopping tests here

And when POST is checked:

Chat platform: livehelperchat
API Version: 1005
Use POST flag from chat server: false

Operator: admin

Start login testing...
Login success

Start check for updates testing...
Check for updates success

Start logout testing...
Logout success

Last edited by Mantasm (2017-06-21 20:27:07)

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#48 2017-06-27 17:55:05

scalior
Member
Registered: 2016-09-27
Posts: 48
Website

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hello @Mantasm,

From the test results it shows that if you configure the extension to use POST all should work well. Given that everyone's server setup is a little different one has to deal with this on a case-by-case basis. Please reach out to us via email at info@wurrdapp.com so that I can help you better.


Lead developer Wurrd for LiveHelperChat, a mobile client for operators.
Serve your customers on the go! Download now from http://wurrdapp.com/get-it-now/
Forum discussion: https://forum.livehelperchat.com/viewtopic.php?id=2132

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#49 2017-07-21 20:50:23

Filippo
Member
Registered: 2017-07-21
Posts: 1

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hi, I just found out today, the Wurrd extension, for Live Helper Chat. I installed LHC, in a directory and installed the app for Android. I followed the procedure by entering this code:

'Extensions' =>
       Array (0 => 'wurrd'
       )
     
In the settings.ini.php file

The app does not connect, Rnj64Ls the LHC web link does not work. My PHP version is 7.0

Where am I wrong? Thanks so much.

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#50 2017-07-26 08:38:38

arjoni
Member
Registered: 2015-12-10
Posts: 57

Re: App for LiveHelperChat (Wurrd) - 2017-08-08 (Android & iOS)

Hello Scalior,

Wurrd doesn't seem to be working with fbmessenger plugin (https://livehelperchat.com/integration- … -464a.html). It sends the reply, you can see it in LHC panel but the user doesn't get anything. Can you do something to fix it?

Thanks

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