Announcement

H.Lunke

Member

Registered: 2015-12-17

Posts: 3

osTicket integration with optional email address?

Hi,

i'm new to LHC, trying to setup a system that works with osTicket, and LHC seems to be perfect for this.

I would like to have the email-address as an optional field of the widget, not mandatory, but would also like to be able to create an osTicket for some conversations.

I haven't found the possibility to update/fill in the visitors email-address after having entered the chat. My question is:
Is there such option? And if not, would it be possible to use a special-purpose default-address which could then be replaced/corrected within osTicket using the value the visitor entered into the message body upon operator request?

Hope i expressed the scenario well, and that there is a quick solution to this

Thanks a lot for this great tool.
Kind regards

H.Lunke

Member

Registered: 2015-12-17

Posts: 3

Re: osTicket integration with optional email address?

I just noticed that the visitors can edit their name AND email after having started the chat, so this solves my issue perfectly well.
Great tool and a great combination, thanks again!

PeopleInside

Administrator

From: Italy

Registered: 2014-04-10

Posts: 4,046

Website

Re: osTicket integration with optional email address?

Thank you for posting your question in the forum and sorry for the delay.
I AM glad you have resolved your issue ^_^

Have a great time!

---

PeopleInside - Live helper chat - free limited forum support!
For commercial support or GitHub [see FAQ here]
If you want to support this open source project, just donate [see support page]
Something wrong with the forum? [contact a superhero]