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Sanson D'silva

Member

Registered: 2013-12-10

Posts: 8

Enable Sound by Default in Chat Widget

Hello Remigijus,
You have developed an excellent product and I will be sending a donation by next week. A+++++ Product.

I have a small problem, The sound is not enabled for the visitor by default in the Chat Widget. It is only switched on when the "Enable/Disable" icon is clicked.

Is there any way to automaticlly enable sound when the Widget loads? I have tested this on your demo and in my instillation and it is not enabled by default.

I also checked "ADMIN > Home >System configuration > Synchronization and sound settings" and "Play a sound on a new message for a front end user" option is checked.

Thank you for your time...

Best Regards,
Sanson

https://groups.google.com/forum/#!topic … n2wMyoASEQ

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Enable Sound by Default in Chat Widget

Tracked down a bug, will fix in a hour. Just watch github

2013/12/10 Sanson D'silva <swif...***.com>

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Enable Sound by Default in Chat Widget

Ok,

Fixed. Just update to recen version. No database update required. Here is commit which fixes that.
https://github.com/remdex/livehelperchat/commit/dcefab7784a3a9992212b6b9648096688fb26b84

And thank you very much for bug report

2013/12/10 Remigijus Kiminas <rem...***.com>

Sanson D'silva

Member

Registered: 2013-12-10

Posts: 8

Re: Enable Sound by Default in Chat Widget

Thank Remigijus,
Your awesome, the widget sound is now active and fixed

I see another problem in sound,
When I go to "ADMIN > Home > Online visitors" and when I click the "send message" button the invitation.mp3 is not played.
But it works fine when "Pro active chat invitations" are active.

Is there a way where I can enable sound invitation.mp3 to be played when I use the "send message" option?

Best Regards,
Sanson

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Enable Sound by Default in Chat Widget

Well,

It should work, it's same part is it message from operator shown or proactive invitation, just for some mysterious reason sometimes sound is not played and till this moment I'm not sure why this happens sometimes. So you will have to live with it

2013/12/10 Sanson D'silva <swif...***.com>

Thank Remigijus,

Remigijus Kiminas

Administrator

From: Lithuania

Registered: 2012-09-23

Posts: 3,661

Website

Re: Enable Sound by Default in Chat Widget

Seems there was a real bug. Fixed in:
https://github.com/remdex/livehelperchat/commit/ca397645356aac64c2215260ebae70a226cafec9

2013/12/10 Remigijus Kiminas <rem...***.com>