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#1 2022-07-27 19:51:47

danielacruz0905
New member
Registered: 2022-07-27
Posts: 3

Notifications when a visitor enters a chat

On our website, a visitor is able to chat with a few of our employees. However, we get no notifications when someone enters the chat.

I would have to refresh the page to see if someone messages us.

How can the person signed into their live chat account get a notification on their screen or via email to know a visitor is in the chat?

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#2 2022-07-27 20:11:39

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,023
Website

Re: Notifications when a visitor enters a chat

Hi, thank you for your message and welcome in the Live Helper Chat.
What version of PHP and Live Helper Chat are you using?
Do you manage chats by the browser? If yes what browser and what version?

Do you have allowed web notification? Please see: https://doc.livehelperchat.com/docs/cha … fications/


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#3 2022-07-29 14:10:18

danielacruz0905
New member
Registered: 2022-07-27
Posts: 3

Re: Notifications when a visitor enters a chat

Hi,

I do not have PHP downloaded. The live chat helper version is 4.09. I tend to you edge or chrome to see the chats.

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#4 2022-07-29 14:16:38

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,023
Website

Re: Notifications when a visitor enters a chat

Without PHP you cannot use live helper chat


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
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#5 2022-07-29 14:59:37

danielacruz0905
New member
Registered: 2022-07-27
Posts: 3

Re: Notifications when a visitor enters a chat

How i download PHP?

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#6 2022-07-29 16:31:57

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,023
Website

Re: Notifications when a visitor enters a chat

danielacruz0905 you started a topic to ask help about Live Helper Chat.
If you are using Live Helper Chat and you are using the self-hosted version for sure you are running some PHP version.
You must know with version.

Also installing PHP is something that you must know how to do if you manage an hosting or an installation.
You can use the hosted version if you are not able to run the self-hosted version.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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