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#1 2020-09-10 08:44:26

codimcc
Member
Registered: 2020-09-03
Posts: 24

Translations for non text message response types

Hi Remdex!

I am trying to setup translations for the bot flow using messages identifiers and translation groups and for text messages it works well. But it seems as not working, for example,  for 'collect custom attribute' response type when I am trying to use identifiers for 'Intro message' and  'Confirmation message'. Bot simply answers with raw identifiers like {email_message_intro__What is your email, in case we get interrupted?} or {email_message_error__Your e-mail seems invalid.} What I am doing wrong?

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#2 2020-09-10 09:24:16

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Translations for non text message response types

I'll checked. Some it's not translated. I'll fix it now and update this thread.

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#3 2020-09-10 09:36:32

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Translations for non text message response types

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#4 2020-09-10 09:38:16

codimcc
Member
Registered: 2020-09-03
Posts: 24

Re: Translations for non text message response types

Awesome! Thank you!

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#5 2020-09-10 10:44:41

codimcc
Member
Registered: 2020-09-03
Posts: 24

Re: Translations for non text message response types

Remdex looks like there is similar issue with autoresponder. I have a translation but it displays original one
1599734664_screenshot_13.png

1599734676_screenshot_12.png

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#6 2020-09-10 10:52:39

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Translations for non text message response types

Please check chat locale of the chat in
the database as this time there is no bug..

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#7 2020-09-10 14:12:31

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Translations for non text message response types

If you have not resolved your problem yet few tips

1. Check in database - chat_locale value for chat. If you pass siteaccess it's value will be content_language not from browser header.
2. Make sure you have this locale defined here - https://demo.livehelperchat.com/index.p … h/dialects
3. Expanding language under translation [da] you will see what langauge codes it would match.

So should help smile

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#8 2020-09-10 14:17:51

codimcc
Member
Registered: 2020-09-03
Posts: 24

Re: Translations for non text message response types

remdex wrote:

If you have not resolved your problem yet few tips

1. Check in database - chat_locale value for chat. If you pass siteaccess it's value will be content_language not from browser header.
2. Make sure you have this locale defined here - https://demo.livehelperchat.com/index.p … h/dialects
3. Expanding language under translation [da] you will see what langauge codes it would match.

So should help smile

thank you. I will try a bit later and update you here with results

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#9 2020-09-11 07:58:17

remdex
Administrator
From: Lithuania
Registered: 2012-09-23
Posts: 3,257
Website

Re: Translations for non text message response types

I have extended this article so should cover all.
https://doc.livehelperchat.com/docs/cha … languages/

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#10 2020-09-29 12:35:40

wilava
New member
From: Amsterdam
Registered: 2020-09-29
Posts: 1

Re: Translations for non text message response types

oh i have same problem

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