Live Helper Chat support forum.. Old google groups forum can be found here

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#1 2019-06-11 14:11:37

vlad
New member
Registered: 2019-06-11
Posts: 2

ChatterBot do not display suggested answers.

Hi,

Why answers not appear in suggested list?
Why every message-answer not automatically are added to list of question-answer?

Thanks.

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#2 2019-06-11 14:24:46

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: ChatterBot do not display suggested answers.

Hi vlad , welcome on the live helper chat forum!
You will be unable to see predefined reply if you are not assigned to the specific department.

Maybe you created a predefined reply for department A but you are only assigned to B.
Check your operator profile.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

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#3 2019-06-11 15:11:53

vlad
New member
Registered: 2019-06-11
Posts: 2

Re: ChatterBot do not display suggested answers.

Department is configured for specific Reply prediction Context "A".
Operator is a part of this Department.
User create chat for this department.
= Operator don't see any predefined reply. Same for administrator.

Question. Why not learn  on every message from chats? Why need to specify which one to save?

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#4 2019-06-11 15:45:42

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 3,399
Website

Re: ChatterBot do not display suggested answers.

Hi vlad, on chatterbot i cannot provide support, sorry for this.
My support here on the forum is basic only.. for some complex functions you can maybe require the commercial support.

Read links on my forum signature.


lol PeopleInside - Live helper chat - free limited forum support!
wink For commercial support or GitHub [see FAQ here]
ops If you want to support this open source project, just donate [see support page]
glasses Something wrong with the forum? [contact a superhero]

Offline

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