field and text adjustments and notify chatbox request via text message

David · 2014-02-02 08:00:32

Hi,
Just curious on the reply to chatbox if we should adjust the fields a bit. see image for text explanation.

Also what is the feasibility of being able to get a text message on a cell phone if no operator is online and there is a chat request. Just chatbox request not any other request. My thought here is that i (like others), am a small company and i may not always be around to see a chat request. And i dont want someone to send a chat request and not get any reply and get upset. I know many people will see no operator online and put 2 + 2 together and common sense and see that no operator means no chat reply. But still is it feasible or practicle to be notified of a chat request by text message on cell phone so that if someone does send a request i may be able to jump on and reply to them right away.

https://groups.google.com/forum/#!topic … vgN4IzdsP0

David · 2014-02-02 08:09:27

for some reason it wont let me attach a file, not on ie and not on ff either..

ok ill just post this link and you can look at it..

http://www.icodemods.com/images/chatboxreplysample.jpg

Remigijus Kiminas · 2014-02-02 08:09:29

Hi,

I ques you mixing chatbox with Live Help widget. Live help have such functionality see department configuration.

2014-02-02 David <csduran...***.com>:

having trouble attaching the file hold on

On Sunday, February 2, 2014 12:00:32 AM UTC-7, David wrote:
Hi,
Just curious on the reply to chatbox if we should adjust the fields a bit. see image for text explanation.

Also what is the feasibility of being able to get a text message on a cell phone if no operator is online and there is a chat request. Just chatbox request not any other request. My thought here is that i (like others), am a small company and i may not always be around to see a chat request. And i dont want someone to send a chat request and not get any reply and get upset. I know many people will see no operator online and put 2 + 2 together and common sense and see that no operator means no chat reply. But still is it feasible or practicle to be notified of a chat request by text message on cell phone so that if someone does send a request i may be able to jump on and reply to them right away.

David · 2014-02-02 08:13:26

no i mean chatbox, you have it as a smiley face icon on your site. If that is active then if someone posts a chatbox message noone is around to reply unless an operator is online. Im not talking about the livehelp, it has offline and online views so people know.. But the chat box if noone is there then what ? they get no reply

On Sunday, February 2, 2014 12:00:32 AM UTC-7, David wrote:

Remigijus Kiminas · 2014-02-02 08:15:05

Hi,

Well chatbox purpose is not to give a support, so it's does not make sense from my point of view, to make any fancy stuff like live help has.

2014-02-02 David <csduran...***.com>:

David · 2014-02-02 08:21:52

ok that makes sense, and i agree... smile did you see the image on the link i sent on the other question

On Sunday, February 2, 2014 12:00:32 AM UTC-7, David wrote:

Remigijus Kiminas · 2014-02-02 08:51:57

Yes,

The only suggestion just use shorter text big_smile

2014-02-02 David <csduran...***.com>:

David · 2014-02-02 08:54:26

LOL smile ok

On Sunday, February 2, 2014 12:00:32 AM UTC-7, David wrote:

Announcement

#1 2014-02-02 08:00:32

field and text adjustments and notify chatbox request via text message

#2 2014-02-02 08:09:27

Re: field and text adjustments and notify chatbox request via text message

#3 2014-02-02 08:09:29

Re: field and text adjustments and notify chatbox request via text message

#4 2014-02-02 08:13:26

Re: field and text adjustments and notify chatbox request via text message

#5 2014-02-02 08:15:05

Re: field and text adjustments and notify chatbox request via text message

#6 2014-02-02 08:21:52

Re: field and text adjustments and notify chatbox request via text message

#7 2014-02-02 08:51:57

Re: field and text adjustments and notify chatbox request via text message

#8 2014-02-02 08:54:26

Re: field and text adjustments and notify chatbox request via text message

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