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#1 2019-02-28 15:34:39

Registered: 2019-02-28
Posts: 16

Assigning customer to department by geo location

I have to configure departments by countries, because i support different countries.
When a customer enters my website and puts his details in the chat widget, I want him to be auto-assigned to a department by the customer's country (detected with geo ip).
If a suitable department is not found, he'll be assigned to a default department.

Is there a way to do it without extending the code?
And if I do have to extend the code - is there a recommended way?



#2 2019-02-28 16:59:43

From: Italy
Registered: 2014-04-10
Posts: 3,399

Re: Assigning customer to department by geo location

Hi nightf, welcome in the live helper chat forum!
Thank you for your message and interest in the live helper chat!

I am not sure what you are asking is supported. You can let user choose the right department but auto detect this I think needs a commercial customization if is possible or you can try to ask the feature in GitHub but to develop this can be neded long time, no guarantee.

If you are interested you can find more links on my forum signature.

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