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#1 2017-03-30 03:45:23

yogender05
Member
Registered: 2017-03-30
Posts: 6

Unable to login to admin console...

Today we are not able to login to admin console...

I have checked with other admin user also but same.

Can anybody help me to troubleshoot the issue..

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#2 2017-03-30 09:38:34

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Unable to login to admin console...

Hi yogender05,
please add more details to your post.
Why are you not able to log-in? Do you see some errors? Have you updated live helper chat or do you do a new recently install?

Have a nice time.


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#3 2017-04-04 09:39:13

yogender05
Member
Registered: 2017-03-30
Posts: 6

Re: Unable to login to admin console...

Sorry for not replying...

That time after few hours, we were able to log-in..
but today again we are not able to log-in....

No changes in any setting....last time also after few hours it was working...dont know the root-cause...

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#4 2017-04-04 09:46:49

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Unable to login to admin console...

What is the issue? Do you see some error?
I need to see this in remote support or in chat with you as from here... I have no elements on understand... I AM sure this is not an issue related to live helper chat.

Can be your browser or maybe can be a firewall on your web side.
Are you on a shared hosting? Shared hosting is not right for have a live chat installed.


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#5 2017-04-04 09:50:55

yogender05
Member
Registered: 2017-03-30
Posts: 6

Re: Unable to login to admin console...

Thank you for the prompt reply.

Yes we are on shared hosting...
but earlier it was working properly...almost for a month...

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#6 2017-04-04 09:56:19

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Unable to login to admin console...

Some shared hosting forbidden the use of live chat on their hosting and sometimes they can put some algorithm to block some php code that can take a lot of resources.
However you do not tell me what if is showed or not an error on your admin log-in page when you try to login or if simply the login field are resetted to blank.
You can check error log if you have error log on your hosting account.


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ops If you want to support this open source project, just donate [see support page]
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#7 2017-04-04 09:59:54

yogender05
Member
Registered: 2017-03-30
Posts: 6

Re: Unable to login to admin console...

Sorry for not informing properly...

There is no error...only same login screen is coming again....
not going to the admin dashboard...coming again to login screen...

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#8 2017-04-04 10:00:35

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Unable to login to admin console...

This seems an issue in your server and hosting.
I can not do much for this.


lol PeopleInside - Live helper chat - free limited forum support!
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ops If you want to support this open source project, just donate [see support page]
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#9 2017-04-04 10:43:39

yogender05
Member
Registered: 2017-03-30
Posts: 6

Re: Unable to login to admin console...

nothing seems to be strange...I'll try installing fresh on my domain & let you know...

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#10 2017-04-04 11:29:09

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Unable to login to admin console...

I'll try installing fresh on my domain & let you know

Yes, in any case if there are no login errors showed by the live helper chat application seems to be related to the shared hosting.
Shared hosting are not indicated for live chat as live chat need some hight resources.


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#11 2017-04-06 04:26:05

yogender05
Member
Registered: 2017-03-30
Posts: 6

Re: Unable to login to admin console...

now again its working fine...next time if prob comes i'll try re-installing..

thank you for your support.

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#12 2017-04-06 04:41:30

PeopleInside
Administrator
From: Italy
Registered: 2014-04-10
Posts: 4,032
Website

Re: Unable to login to admin console...

You are welcome.


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