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Announcement

#1 2015-04-16 15:34:31

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

New Update - (in-app notification) - Updated 19-10-2018

The app is now available on playstore: Messenger for Livehelperchat
latest version: 1.2.4
(Does not require extension update)


New
WHAT'S NEW
v1.2.4
* Improved loading and updating of chat lists
* Corrected behavior of closing and deleting chat
* Other bug fixes and performance improvements

v1.2.3
*Push notification bug fixes
* General bug fixes and performance improvements

v1.2.2
*Receive notifications when app is active. Previously, notifications were received only when app was not active.

Requires Extension update


Download link for APK

Availble on Google Playstore

NOTE: Download the new extension from github before this new app will work.

https://play.google.com/store/apps/deta … cmessenger


Download link for FCM (formerly GCM) extension

If you have already installed the extension, replace all the content of the gcm folder with the one from github

Fcm extension: https://github.com/samapraku/lhc_gcm_extension



Features:

Multiserver support
Set Work hours directly from the app
Improved Chat experience
Transfer chats between agents
Set online/offline status
Receive Push Notifications
Number of Pending and Unread Chats are shown in the tabs


App Setup

Requirements:
Server side:  Curl has to be enabled on your server
Android phone:   Google play services must be installed for FCM to work

1. Place gcm extension in  'extension' folder in your LHC server installation
Path to extension should be 'extension/gcm' else it won't work.

2. Enable gcm extension in your settings.ini.php file ((from main LHC installation).

Check here for how to enabe extension: https://github.com/samapraku/lhc_gcm_extension

3. Install livehelperchat apk.[download new one] (recommended to uninstall existing one before installing the new one)

4. In the login screen, enter your lhc url without trailing '/' or '/index.php'.

5.(optional) After the app is initialised, Go to Menu -> Server info -> "Sync Server" on the top bar to sync the app to your server.
Repeat step 5 if you do not receive notifications.

----------------------

How to use;
Just provide your username, password and the livehelper install url eg. https://yourdomain.com/livehelp/url] WITHOUT any trailing slashes ("/")
login
menu
chat
work hours
1525386995_3_list-page.png

Last edited by samapraku (2018-10-19 13:31:12)

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#2 2015-04-22 06:25:16

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

Have not tried yet, but this is a gerat idea! Have been thinking of it for a lot of time. Thanks!

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#3 2015-04-22 06:31:45

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

Cannot even install on Huawei u8230 - Syntax Error  sad

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#4 2015-04-22 07:54:25

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

I checked the specs for that phone and it appears it runs on android 2.1.
Unfortunately, the minimum android version i used is gingerbread - 2.3.3.

Also i'm testing it on android 4.4.2 phone. If your phone is using a higher android version, let me know

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#5 2015-04-22 11:28:38

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

Hm.. That`s odd, I have Android 2.3.7 installed. But it`s customised firmware... maybe  that`s the reason  sad

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#6 2015-04-23 10:58:46

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

Actually, I didn't use 2.3.3 as the minimum version to support, I rather used used Android 3 - Honeycomb as the minimum android version so that is why it didn't install on your 2.3.7.

I'm currently very busy right now so I'll try and change the minimum version to 2.3.3 when I get some time to resume work on the app.

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#7 2015-04-24 20:27:55

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

Thanks.

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#8 2015-04-27 11:27:34

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

Hello vitali,
I have added support for Android 2.3. I tested it on an emulator and it seems to be working fine. You can try and see if it will work on your phone

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#9 2015-04-27 11:56:18

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

Oh... Seems to work great. Thank you!  angel

But there`s a problem with encoding. Cyrillic symbols are transferring as question marks. Only outbond messages, inbound are ok. Is it possible to fix this issue?

1430135745_screenshot-1430135505180.png

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#10 2015-04-27 15:12:45

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

I have fixed it

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#11 2015-04-27 17:22:04

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

Great!! Thank you!

PS. Found some bugs:
1. When message is received from already started dialogue - notification leads to active chat tab and do not specifies to which dialogue this message is assigned.
2. In active dialogues close and delete actions do not work.

PPS This bug-report is not a request for fix, just for your information. I`m happy to use this app even with these small bugs!

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#12 2015-04-27 17:45:46

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

Thank you for your feedback. I'm glad it is working for you.
For no. 1, You can find the new measages for the active chats under the Unread Chats tab next to the Pending chats.
As for no. 2, I am aware they are not working. I haven't implemented them yet. I will work on them in the next release.

Regards

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#13 2015-05-04 08:45:59

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

samapraku, I`ve discovered that app consumes about 5Mb of traffic per hour in idle mode. For peaople with unlimited mobile traffic is ok, but for me it`s very critical. It there any way to minimise traffic consumption?

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#14 2015-05-06 16:52:22

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

hello vitali,

I have discovered your report about the data consumption. The issue is that, I was polling the server every 30 to 45 seconds to check for new chat requests and unread chats. I'm yet to find a way to make LHC send notifications to the app so that it won't be polling the server until there's new chat or new message.

I have made some few modifications. Close and Delete chat work now.

For now, I have increased the polling period to every 60 seconds. In your case, I would advice that you Logout (from chat lists activity) anytime you are not chatting. This way, the app will not poll the server until you login again. If you logout too, you won't receive new chat requests from the app so you would have to use a different notification (email) for new chat requests.

I am still looking out for a better way to implement the new chat request notifications.

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#15 2015-05-07 08:15:01

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

samapraku wrote:

I have made some few modifications. Close and Delete chat work now.

Great!

samapraku wrote:

I would advice that you Logout (from chat lists activity) anytime you are not chatting.

That may be a solution, but when I log out - app forgets my credintals, so I have to input it once again - username, password, server. It would be graet to save this data.

samapraku wrote:

you would have to use a different notification (email) for new chat requests.

Not the best way, but as a temporary solution...

PS Thanks for continuing working on the app.

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#16 2015-05-07 09:41:26

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

but when I log out - app forgets my credintals, so I have to input it once again - username, password, server. It would be graet to save this data.

I have fixed that issue

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#17 2015-05-07 15:42:56

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

samapraku wrote:

I have fixed that issue

Great!

I have an idea how to minimize traffic - implement a kind of proxy on the server-side. Run script on server by cron, which will check for new chats. If there`s no chat`s - it will return empty result. When there are chats - return normal API values. Or just to implement push messages over this proxy, but I`m not a pro in this area (

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#18 2015-05-12 03:45:02

fuad86
Member
Registered: 2015-05-12
Posts: 2

Re: New Update - (in-app notification) - Updated 19-10-2018

Thank you, very good application and helpful.
Do you want to make the future of open source?
Or perhaps you want to split or sell the code, I am keen to develop further.

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#19 2015-05-30 21:12:28

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

Hi fuad86, 
glad to know you want to help.
I haven't decided about the code yet. For now my focus is on making the app better.

Thanks for the good comments

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#20 2015-05-30 21:17:09

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

Or just to implement push messages over this proxy, but I`m not a pro in this area

Hi vitali,
Thank you for the suggestion. I am working on implementating PUSH notifications to minimize the data usage.
I'm hoping it will be ready in the next release.

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#21 2015-06-07 12:56:12

comsec
Member
From: Bulgaria, Stara Zagora
Registered: 2015-06-04
Posts: 3
Website

Re: New Update - (in-app notification) - Updated 19-10-2018

I tested in my HTC Sensation Z710e with original Android 4.0.3 and everything is working fine, but when i move focus out of this application (open another application, ot phone goes to sleep, or just app stay in background) app is off - not recieving messages and my status goes to offline.
I tested it with WiFi and mobile data - all is the same.
Can you fix tha application to work like as service or something else, to stay online always, until i have to turn it off ? (like facebook, skype or viber messangers !?)


Comsec PC Service - Web software for service centres

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#22 2015-06-07 13:21:42

vitali
Member
Registered: 2014-09-30
Posts: 14

Re: New Update - (in-app notification) - Updated 19-10-2018

comsec wrote:

not recieving messages and my status goes to offline.

Android 4.2.2 works fine!

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#23 2015-06-08 13:21:20

moneyonecloud
Member
Registered: 2015-06-08
Posts: 2

Re: New Update - (in-app notification) - Updated 19-10-2018

Hey samapraku, I just watch your app and it's great app. I have a query. What are you doing for get instant message on client side.
Thank you in advance smile  smile

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#24 2015-06-10 20:55:53

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

comsec wrote
Can you fix tha application to work like as service or something else, to stay online always, until i have to turn it off ? (like facebook, skype or viber messangers !?)

comsec, when you login, the application runs as a service. and it checks for pending, active and chats with unread messages.

comsec wrote:
not recieving messages and my status goes to offline.

I am not sure why you are experiencing that.

I am integrating push notifications into the app. It can help resolve your issue, though I don't know why it is behaving like that on your phone

Last edited by samapraku (2015-06-10 20:56:54)

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#25 2015-06-10 20:59:01

samapraku
Member - Unofficial mobile developer
Registered: 2014-09-17
Posts: 57

Re: New Update - (in-app notification) - Updated 19-10-2018

Hello moneyonecloud, thanks for the nice comment.

can you explain a little how you mean by "get instant message on client side"?

I don't understand you well though I can see you have a very good suggestion.

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