Want to thank you for all the tips.
]]>Then someone tells there bug, I hardly beleave so as I have clients with 10k chats per day
]]>I will check server config / execution / .htaccess file as you mentioned. Thanks...
]]>I will do some reading and research to see if I could get it work. Thanks again for pointing some directions.
p.s. on mobile app, chats with visitors screen load and work perfectly fine, it's just group chat with internal operators (between operators) screen doesn't load nor work. You would think they both are chat screen and should either none work or both work cuz the logic is the same ... I am puzzled.
]]>192.168.1.254 devmysql.livehelperchat.com - [14/Oct/2022:12:42:34 -0400] "POST /index.php/restapi/startchatwithoperator/10 HTTP/1.1" 200 158 "-" "Dart/2.16 (dart:io)" "-"
192.168.1.254 devmysql.livehelperchat.com - [14/Oct/2022:12:42:35 -0400] "POST /index.php/groupchat/sync?rest_api=true HTTP/1.1" 200 522 "-" "Dart/2.16 (dart:io)" "-"
https://github.com/LiveHelperChat/liveh … erator.php
https://github.com/LiveHelperChat/liveh … t/sync.php
Before debugging make sure you disable all caches.
https://doc.livehelperchat.com/docs/deb … bug-output
And as always there is paid support, if it's bug it's free otherwise paid support. I would suggest to try it out on demo first also
By the way there is sample query you can try it out first in general to be sure this type SQL is executed on your server
SELECT DISTINCT `lh_group_chat`.`id`,count(`lh_group_chat_member`.`id`) as `tm_live` FROM `lh_group_chat`
INNER JOIN lh_group_chat_member ON `lh_group_chat_member`.`group_id` = `lh_group_chat`.`id`
WHERE
`lh_group_chat_member`.`user_id` IN (10,1) AND
`lh_group_chat`.`type` = 1 AND
`lh_group_chat`.`tm` = 2
GROUP BY `lh_group_chat`.`id`
HAVING
`tm_live` = 2
Also make sure you use correct .htaccess regarding the authorization header.
https://doc.livehelperchat.com/docs/mobile#i-cant-login
The other issue is group chat can’t even load on mobile app on both iOS and android from my testing. It looks like this forever. See the attached video. (The forum’s insert video doesn’t work, when I paste the YT link it keeps saying invalid url so i am pasting directly below)
m.youtube.com/shorts/c8fm2Pcu0Qk
It keeps spinning and never stops, you can't type any message to send or read anything and this happens on both iOS and Android phone LHC app.
]]>I am speaking of notification for online msgs, not offline. It just doesn't show any new msgs coming in on mobile app iOS even notification is set to ON for all...and operators are online 24/7 in the general working hour set up...
]]>1. Well for me group chats works. Perhaps you have an older lhc version.
2. Offline request in general are not supported for the notifications.
Thank you for developing Live Helper Chat. It is very easy to install and put to use. I have however run into some challenges on your mobile app and hope to get some help from you...
1) Group Chat Loading Issue on Mobile App:
I have run into this issue, not sure if it's known but searching the forum didn't turn out any answer so I am hoping you can help - I downloaded both iOS and Android mobile LHC app, they work pretty well with visitors chat screen, but when operator tries to chat with each other (group chat), on mobile app, the screen shows spinning icon as it is refreshing/loading but it just never settle and you can't send or read message on the group chat screen. This happens on both iOS and Android app. I have deleted and redownloaded the app to test, the same issue persists. Is this a known bug and can it be fixed (from my end)?
2) Notification on Mobile App:
The notification on mobile app doesn't seem working properly at the moment - I followed the documentation to set up the steps, but iOS doesn't receive any notifications when visitors leave a message, Android showed badge with numbers but after opening the app and addressing the visitors, the notification remains on the app (same numbers keep showing, even after clearing all unread messages.)
As I am on the road all the time, a working mobile app will help immensely. I am hoping you could help pointing some direction as to how at my end I can do to fix those issues or it's something pending for your development team to address.
Many thanks!
Emma