I'm afraid it's not possible. Usually archived chats should be older than 3months or so. Or if you use elastic search, they would be presented always in related chats.
]]>My LHC was configured to automatically archive chats which were 31 days ago. But now I find that these archived chats cannot be searched and listed in related chats. It's very difficult to see previous chats for a user when I want to check chat history. So I cancelled the auto archive now. But for these already archived chats, is it possible to unarchive them and make them back to the normal?
Thank you for your time.
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