All is setup 100% now it was my hosting that had a conflict and many thanks for your help Sir. I will ask why people do not get a copy of their message as I would say that was quite important. I knew what you meant by department, it was just all over the place. Anyway thanks again and have a great weekend my friend.
Stephen Smith.
]]>livehelper/index.php/site_admin/system/smtp So why is customer_support e-mail sending to admin e-mail address, this is most odd?
Stephen Smith.
]]>I thought I had it fixed, but this is happening? From customer_***.co.uk
To ***.co.uk?
Ok I will request that many thanks.
Stephen Smith.
]]>just a shame the people that sent a message does not get a copy
I think at the moment there is no support for send the email also to the user who send the offline message.
You may ask this as feature request in GitHub https://github.com/LiveHelperChat/livehelperchat/issues
I have it all set up fine now, just a shame the people that sent a message does not get a copy, maybe worth thinking of?
Many thanks for your help in this matter and all the best.
Stephen Smith.
]]>From what I know there is no auto reply to the visitor that send an offline message, the message is sent to the department email not to the customer that has leaved the offline message.
]]>I set my e-mail here: index.php/site_admin/system/smtp but my e-mails are going to admin e-mail address, when it should go to customer_support? Plus where do I go so the person that left the message gets a copy of what they wrote?
Stephen Smith.
]]>So now you are receiving the email?
]]>Even though I set up a customer_support e-mail, I see they are going to admin e-mail, so I need to change the settings.
Stephen Smith.
]]>I already did check spam and now I have used my SMTP settings and still no e-mail, when I did a test offline, so people can leave us a message.
Can I show you my SMTP details here, as host, could be wrong?
Stephen Smith.
]]>