You can set the offline time in the operator profile or you can decide to ignore by default operator status in settings, live help configuration (tab), chat configuration, misc (tab)
]]>Currently it seems like the department Work hours/work days logic only functions to keep departments open when no agents are logged in.
Is it possible to add the functionality to close the department entirely outside of the hours specified?
Currently, there is logic to hide chats when no agents are online, which we are using.
But, we are having issues with agents forgetting to log out, which is keeping the department active.
If we could open and close departments on a schedule and possibly display a custom message, it would address our issue.
Thanks,
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