Now you can customize your widget theme by going into:
- live helper chat settings
- live help configuration (tab)
- Widget themes than created the new desired theme.
The new desired theme can be set as default for all embed code widget that has not been generated by specifying a theme (you can set the default custom theme to use in the live help config (tab) going into default theme) or you can select when you generate embed code.
You actually have the standard widget, if you want try the beta widget you need generate a new embed code selecting the beta widget on the embed tab.
For have the widget load more faster goes into
- settings
- live help configuration
- chat configuration
- misc
- check the box: Preload widget. It will avoid loading delay after clicking widget
In some applications like e-commerce the following article can help:
Live support for prestashop, how to embed code?
Thank you very much.
]]>Although I get same results when I added the "HTML" code, maybe you can help me from here? Or would this even work?
https://www.wikihow.com/Add-JavaScript- … Using-HTML
I have the following code pasted in my website:
*** code removed for security as is no more necessary. By peopleinside ***
]]>Hm... I'll check ThirtyBees. Thanks again.
]]>Thanks for the help!
]]>I wonder if somehow I can add that html code to the page it redirects to???
]]>I just noticed - when I saved my code (first screen shot) I put it here in my back end office. When I saved, I got this message, screen shot 2.
I went back in to see the code, and it's not there. It's not liking that. I know you probably can't help there...
]]>If you want track visitor you need put an Embed code in your website footer;
for do this you need go on:
- live helper chat settings
- Embed code tab
- widget embed code or widget embed code (beta)
than select desired settings.
If you don't want have the widget visible on position settings you can set api so widget will be not visible to visitors.
Remember now you have to paste the embed code in your website footer.
I checked your website source and never find live helper chat embed code.
>>You need generate the widget embed code and put into the page to track.
OK, just did that.
>>What version of live helper chat are you using and what is the PHP version?
I have no idea. I searched and searched and cannot find out where this information is.
>>I upgrade your forum account to member so it will be removed limitations.
Thank you!!!
>>Can you share the URL where the chat should track visitors?
www.bryankollar.com/coffeeguy
THANKS!!
>>Be sure also operator is assigned to the department monitored by the embed code.
>>You can check the operator profile on top right.
I am the only operator and it's assigned to 'all departments' but I don't think I have any departments set up.
What would be next, please?
THANKS!!
]]>I upgrade your forum account to member so it will be removed limitations.
Can you share the URL where the chat should track visitors?
Be sure also operator is assigned to the department monitored by the embed code.
You can check the operator profile on top right.