This his statistic will not be done as it's overkill...As this one already measures similar thing.
If you want this statistic it's additional development and if he willing to have it paid to be developed this can be done.
Please add also the link to the forum discussion.
You can open an issue here: https://github.com/LiveHelperChat/livehelperchat/issues
Thank you!
]]>Example 1: Customer first reached out via chat at 09:30 am, Agent A sent the first reply at 9:55 am. This being said, Total time passed for this case is 25min which is 0.416 in decimal. Putting this into the formula we get: 0.416/1 = 0.416 (25min) - Average Chats Response Time
Example 2. How we calculate the response timesTo measure the first response time of your agents, we check how much time passes from the first message a customer sends to the agent's reply. The automatic greeting that starts the conversation is not included in these statistics.The average response time report is very similar. It shows the data about response times for all messages sent by agents.
]]>How i can Calculate Average chat response time in live helper chat ,
It is not available in statistics