You can use debug. If you are able to reproduce the issue on the demo or on a new install maybe i can help more.
If you need custom support that i cannot give (as my support is imitated on my knowledge) you can follow links on my forum signature
I'm able to rate the chat as thumbs up, it's just the message add that's having an issue
Also are you sure PHP 5.6.4 isn't supported by the latest version? The requirements page says "PHP 5.5 >= version"
]]>Enjoy and have a great time!
]]>In any case maybe the database import has been not done successfully?
Seems the error is only a SQL error? Do you have PHP error or server error log file with other errors?
I cannot do much more for help you. Consider the suggestion to search on Google on my previous reply.
If you need a commercial support (not provided be me) you can find more info on my forum signature.
]]>Anyway the URL is installed at https://support.napc.pro/chatsupport/
Ill enable debug now and see what we get.
I haven't modified the database, I just made a dump file of it, transferred it to the other server, and made a user with identical credentials and permissions. I know it can at least access the database because all the user and department info and old chats are there though. Didn't find any googles for the SQLSTATE error that are only caused by a single page, since every other page can access the DB.
Thanks for the upgrade!
Paul
I upgraded your forum account to Member group. Can you share the URL where your chat installation is?
You can maybe try to activate debug output https://livehelperchat.com/how-to-enabl … t-58a.html
Have you manually edited the database?
You can try to Google the error 'SQLSTATE[HY000] [2002] Connection refused'
]]>On the network requests for the initial page load, there is a 500 error for a request to index.php/site_admin/chat/loadinitialdata/(chatopen)/ followed by 4 digit what I presume are user IDs.
However once I update some settings, it starts making regular requests to index.php/site_admin/chat/syncadmininterface
I assume loadinitialdata makes the initial call to syncadmininterface, where it runs on a timer after that?
In my logs I'm getting an error exception 'PDOException' with message 'SQLSTATE[HY000] [2002] Connection refused' in <my_document_root>/ezcomponents/Database/src/handler.php:88
If that's connection error is why loadinitialdata is failing, any ideas why it would fail here but not anywhere else where data is being retrieved?
Any insight appreciated, really appreciate how active you guys are on the forum.
Paul