Automated-hosting install instructions

devman · 2014-09-24 17:20:39

Still trying to figure out the connection between new instances and Resellers.

I created a new instance and flagged it as a Reseller (Company A). When I go to their admin I see the list where clients should be.
I created another new instance (Company B) and just put in the Reseller's address as it appears on the Resellers instance. They did not appear as a client to Company A. Company B admin does not show list of customers as expected.

Shouldn't there be a field on the Instance form for the id of the Reseller (or a field to select the Reseller by name)?

Sorry, I must be missing something very basic or I am expecting it to work in a way it does not. I have not found instructions on this part.

Also every instance has a Reseller Id on the Reseller tab even if not a Reseller. This looks like it is really the Instance (customer) id. Perhaps if the instance is not a Reseller the text and fields should not show (just the check box).

Thank you so much for your help so far. The more I dig into this application the more I like it.

remdex · 2014-09-24 18:17:55

1. One thing, resellers clients instances has to be created using API, only then you will see them in clients logged as reseller.
2. ID is shown every time. It have to be told to reseller to be used with API together.
3. How to use reseller API see
https://github.com/LiveHelperChat/autom … er_api.php

devman · 2014-09-24 18:43:18

I'll check that out. Thank you very much.

devman · 2014-09-27 01:45:31

remdex wrote:

1. One thing, resellers clients instances has to be created using API, only then you will see them in clients logged as reseller.
2. ID is shown every time. It have to be told to reseller to be used with API together.
3. How to use reseller API see
https://github.com/LiveHelperChat/autom … er_api.php

I have made progress with the resller api. I also have the cron job to update the counters running (the updateview.log shows activity).

Why is are pageviews used instead of chat session?

Would it be possible to pull a count of chat sessions from the database?

Are there any statistics documented that show the average number of pageviews per chat session? Or could you point me to a way to determine that?

Thanks!

remdex · 2014-09-27 05:34:32

1. We purely calculate how many http requests are made to live helper chat instance.
2. Yes would be. Just see https://github.com/LiveHelperChat/liveh … elchat.php
3. No.

In https://livehelperchat.com/order/now described pageviews are just my calculations based how many http request are made to lhc based on site pageviews number.

devman · 2014-09-27 06:44:08

remdex wrote:

1. We purely calculate how many http requests are made to live helper chat instance.
2. Yes would be. Just see https://github.com/LiveHelperChat/liveh … elchat.php
3. No.
In https://livehelperchat.com/order/now described pageviews are just my calculations based how many http request are made to lhc based on site pageviews number.

Very helpful.

Just to clarify: do the "http requests made to live helper chat instance" include overhead (requests to the chat server even if there is no chat session, or "keep alive" requests, or other supporting items)?

remdex · 2014-09-27 08:05:07

Absolutely all http request. See your access log and you will see. Widget reguests on site, check for operators messages on site etc etc.

devman · 2014-09-27 14:29:46

Does using the node.js extension reduce the number of pageview requests?

If I wanted to make the requests unlimited would I put in a very larger number or is there a way to disable (don't run the cron job and remove the request count from the Billing page?)?

remdex · 2014-09-27 15:09:10

Well,

1. Yes it does. If you use together with Redis publish subscribe feature it would be even less. https://livehelperchat.com/node.js-supp … -255a.html
2. Actually more logical would be just create another extension which would override billing page to hide this value
3. In general removing counter cronjob would be sufficient and for each oinstance just set it 1M, like these won't be counted at all should be just fine.

That's all.

jasdeep · 2014-10-02 16:14:21

Sir i have working on live chat helper automatic hosting feature i have created instance and also new instance generated and pointed to new domain like david.livechathelper.com
but i have issue related to cron job a new datbase created through cron job using command can throw the error of database not found ....what is issue behind this ???

remdex · 2014-10-02 17:31:53

Dig deeper and you will find out. Most likely incorrect settings in settings.ini.php file and not correctly followed instructions.

mphompho · 2016-03-11 15:33:38

HI Guys

I am having 2 problems now

1. Instances get created successfully, but i cannot edit the Instance and the error is "HTTP 500 error"

2. I have a problem the 'seller_url' => 'http://livehelperchat.com',// Change to main site url"

Please help guys
Thanks in advance

ericb · 2016-03-12 11:08:47

1- I have same issue too, i thought that was permission rights...but without succcess

PeopleInside · 2016-03-12 11:23:36

Hi ericb,
this topic is about automated hosted.
Are you using automated hosted?

Live Helper Chat is Open Source here only basic support.
You need to have your server configured well for have LHC can work.

This is a very rich topic with many different message and maybe solution so you have a big work to read here all post and see if some one solve your issue smile
Have a great day smile

ericb · 2016-03-12 11:38:31

Yes this for automated hosted of course

This my error:

[== Undefined ==]
PHP message: PHP Warning:  include(): Failed opening 'cache/compiledtemplates/a2a36ffd1cf404655355f3be05c39b62.php' for inclusion (include_path='.:/usr/share/php:/usr/share/pear')

if i open this file in browser it's redirect to homepage.
I think this is surely a server configuration issue but i don't know why all is working good but not this.

Last edited by ericb (2016-03-12 11:52:34)

PeopleInside · 2016-03-12 12:05:17

ericb wrote:

if i open this file in browser

You open file? What file?
Anyway I can't help you with Automated hosting. Maybe you have option to request support for the service you pay.

mphompho · 2016-03-14 11:05:28

HI guys, any suggestions?
I have tried, without any success!!! cry

i still cannot edit an instance

http://manager.livehelperchat.com/site_ … nce/edit/2

HTTP 500 error

That's odd... Microsoft Edge can’t find this page

This page can’t be displayed, because this site’s server might be under maintenance or there could be a programming error.

Try this
•Go back to the last page

any suggestion?

Last edited by mphompho (2016-03-14 13:47:45)

PeopleInside · 2016-03-14 12:03:47

mphompho wrote:

HI guys, any suggestions?
I have tried the following, with out any success!!!
'seller_url' => 'http://livehelperchat.com',// Change to main site url
it goes back to the home page
'seller_url' => 'http://livehelperchat.com/clients/index.php/site_admin',// Change to main site url
i get errors
'seller_url' => 'http://livehelperchat.com/clients/index … user/login',// Change to main site url
i get errors
'seller_url' => 'http://livehelperchat.com/clients/site_admin/user/login',// Change to main site url
i get errors
any suggestion?

Sorry I cannot help you with this.

devkingkong · 2016-05-13 14:26:12

HI guys

Please help

Change seller_secret_hash in settings/settings.ini.php
$secretHash = $cfg->getSetting('site','seller_secret_hash');;
$validateHash = sha1((string)$Params['user_parameters']['address'].(string)$Params['user_parameters']['email'].(string)$Params['user_parameters']['request'].(string)$Params['user_parameters']['period'].$secretHash);

I have tried the following without success

'seller_secret_hash' => '$secretHash = $cfg->getSetting('site','seller_secret_hash');;',

Please help, much apprecaited

josu · 2016-05-31 08:02:20

mphompho wrote:

HI guys, any suggestions?
I have tried, without any success!!!
i still cannot edit an instance
http://manager.livehelperchat.com/site_ … nce/edit/2

HTTP 500 error
That's odd... Microsoft Edge can’t find this page
This page can’t be displayed, because this site’s server might be under maintenance or there could be a programming error.
Try this
•Go back to the last page
any suggestion?

I'm having the same problem, cannot edit an instance?

PeopleInside · 2016-05-31 08:07:23

If you are paying the hosted version of Live Helper Chat I suggest to contact support: https://livehelperchat.com/support-13c.html as you are customer.
Have a great day!

josu · 2016-06-14 08:07:59

Installed it by my self.
Everything else seems to be working, like adding new instance etc. But editing instance gives HTTP Error 500, without any errorlog message?

PeopleInside · 2016-06-14 08:11:44

Hi josu,
with "Installed it by myself" you mean from the hosted version you installed LHC in your server directly by downloading the package from livehelperchat website and followed the setup procedure?

Error 500 is not a live helper chat error but is the server where live helper chat is installed informed you there are an error ... server goes on error... can be a misconfiguration situation of your server. You need check your server error log. Here you will find at the time you see the error the reason for the error.
Good luck :-)

josu · 2016-06-16 18:39:12

Intalled it from package and LHC is working fine, the problem is in automated hosting package and in there everything else works exept editing instances gives that 500 error.
I run LHC in subdirectory, It does not seem to be NginX config problem, I tried with:

location /chat
{
try_files $uri $uri/ /chat/index.php?q=$uri&$args;
}
and with
location /chat
{
try_files $uri $uri/ rewrite ^/(.+)$ /chat/index.php?q=$1 last;
}

And there is no diffenrence, still 500.

Eaven running NginX error-logging in debug mode it won't give any error?

PeopleInside · 2016-06-16 19:10:02

Error 500 is not a live helper chat error but is the server where live helper chat is installed informed you there are an error ... server goes on error... can be a misconfiguration situation of your server. You need check your server error log. Here you will find at the time you see the error the reason for the error.

If I AM not wrong automated hosting is for livehelperchat hosted by livehelperchat see https://livehelperchat.com/order/now
If you have account on livehelper.com you can contact support: https://livehelperchat.com/support-13c.html

If you are unable to install automated hosted and make it work seems there are commercial support for this.
https://livehelperchat.com/support-13c.html

I AM sorry to cannot give more help.

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Re: Automated-hosting install instructions

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